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Processing Time

We ship ALL orders within 1-3 business days. However, we generally ship most orders the same day.

Signature Confirmation

We ship all orders under $250.00 without Signature Guarantee Service (Signature NOT Required upon Delivery). At checkout, you will have the opportunity to add Signature Guarantee Service for your order; however, by failing to do so, the customer assumes the risk of non-receipt if the shipping carrier can establish that the order was delivered to the shipping address.

We ship all orders over $250.00 with Signature Guarantee Service (Signature Required upon Delivery). At checkout, you will have the opportunity to remove Signature Guarantee Service for your order; however, by doing so, the customer assumes the risk of non-receipt if the shipping carrier can establish that the order was delivered to the shipping address.

Free Shipping

We offer Free Shipping on ANY order within the United States. International destinations normally do not qualify for our free shipping offer (but it doesn't hurt to ask!). We typically ship via USPS or UPS.

Note: Price Match Items are not eligible for Free Shipping. Order total must be over $10.00 to qualify for free shipping when Rewards Points or Coupons are applied.

Rush Processing

VaporNation.com offers Rush Processing on all orders for a small additional fee. If selected, all orders placed before 12PM PST will ship out on the same business day. If your order is placed after 12PM PST, and the Rush Processing option is selected, it will ship out on the following business day.

Note: VaporNation.com will put forth its best efforts, however, we cannot guarantee that your order will ship the same business day. If we fail to ship your order on the same business day, we will refund the Rush Processing fee. If the billing and shipping address are different, verification may be required.

One-Day and Two-Day Shipping

If you select One-Day Shipping or Two-Day Shipping for an order you place with VaporNation.com and your order is placed before 11:59 AM PST, your order will ship the same day. Orders placed after 11:59 AM PST will ship the next business day.

Please also keep in mind that there is no weekend pickup or delivery for One-Day or Two-Day Shipping. When you select One-Day Shipping, the item will usually ship within the same day (if received before 11:59 AM PST) and arrive on the following business day.

Shipments Outside the United States

Please note that when you buy something from within the United States, you may be responsible for customs duties, taxes and possibly brokerage and handling fees when shipping to a destination outside the United States.

Discreet Billing & Shipping

To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind. The "Ship From" name will state "Better Life Products". The name that appears on your Billing Statement will be "MDR Sales" and will not reference any particular product.

Note: Couriers (FedEx, UPS) do not deliver to P.O. Boxes. A physical address is required for courier shipments. All orders shipping to P.O. Boxes will be sent U.S. Mail. In addition, please note that Domestic & International rates subject to change without notice.

Sold Out Items

Some products on our website are labeled "Sold Out", which means we currently do not have them in stock. However, these items can still be purchased and will ship out once we receive more (please refer to the "ETA" date on the product page).

Note: The ETA is subject to change.

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