Satisfaction Guarantee and Return Policy
Customer satisfaction and product quality is a priority with us at VaporNation.com. There is virtually no risk to try any of our products. When you purchase a product from Vapornation.com, you have 30 days from the day you receive it to use and evaluate it. If you are not completely satisfied with your purchase, then simply ship it back to us.
BEFORE YOU SHIP PRODUCT(S) BACK, make sure to call us at 1-888-321-VAPOR to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.
For our protection, we respectfully reserve the right to refuse and return to sender any packages that do not display the RMA number. The returned item(s) must be postmarked by the final day of your 30-day risk-free guarantee period and must have the RMA number clearly written on the outside of the box.
Please return the product with all the original packaging and the uncompleted warranty card and owner’s manual (if applicable). Insurance and Delivery Confirmation is required. We are not responsible for loss or damage of returned items.
Please return units only to the return address we provide you, NOT to the address listed on the box.
For any returns or exchanges, please contact customer service via email at customerservice@vapornation.com or by phone at 1-888-321-VAPOR.
We cannot issue refunds on returned merchandise if the conditions of our Return Policy are not fully met. We may assess a 15% or more restocking fee for all returned orders that do not comply with our Return Policy.
To make arrangements to return a product, contact us at 1-888-321-VAPOR.
Download the Return Merchandise Authorization (RMA) Form here
|
|
