Last Updated: March 20, 2019
We may change this Policy from time to time. Please check the “Effective Date” legend at the top of this page to see when this Policy was last revised. Any changes to this Policy will become effective when we post the revised Policy on the Website.
Within this Policy you will find:
In the Policy, the terms “Greenlane”, “we”, “us” or “our” refers to Greenlane Holdings, Inc. and its subsidiaries and affiliates including:
Greenlane Holdings, Inc.
Warehouse Good, LLC
Better Life Holdings, LLC
HS Products, LLC
BioVapor Solutions, Inc.
Vapeworld Distribution, LTD
GS Fulfillment, LLC
Vibes Holdings, LLC
QD Products, LLC
MSI Imports, LLC
Our registered office is Greenlane Holdings, Inc. 1095 Broken Sound Parkway, #300, Boca Raton, FL 33487.
Greenlane owns and operates www.vapeworld.com, www.vapeworld.ca, www.vapornation.com, www.ecstacycigarettes.com, www.higherstandards.com, www.aerospaced.com, www.holdyourfire.com, www.vapor.com, www.vapesandparts.com, www.gnln.com, www.dispensaryservices.com (individually a “Website,” and collectively “Websites”).
This Policy applies to Personal Information you provide to us or that we collect automatically:
In order to offer an enjoyable and premium experience on our Websites, we collect certain information about you, including Personal Information. “Personal Information” means information that specifically identifies you, or when combined with other information we have, can be used to identify, locate or contact you.
We collect your Personal Information from a variety of ways. Depending on how you use our Website, we collect your Personal Information when you, for example:
We also collect information from certain organizations, where appropriate and to the extent we have legal grounds to do so. These include third-party advertising, social media platforms, collection agencies, and connected network providers.
We collect Personal Information that you provide to us directly, such as:
If you are representing or acting on behalf of a wholesaler, distributor or another third party, we may ask you to provide information related to the company (e.g., company name, store/business address phone and fax number) in conjunction with certain of your Personal Information (e.g., your name).
We may combine the Personal Information that we have collected about you with other information about you obtained from other sources (both online and offline), such as from third parties and public sources. For example, if you connect with us on social media, including Twitter, Facebook and LinkedIn, we may use the platforms’ data analytics and advertising tools to obtain Personal Information about you such as your demographics, interests, location and other characteristics, to use for research and analytical purposes, as well as for targeted or online behavioral advertising on other websites. With your permission, we also may collect and publish any testimonials or other information you have provided on your social media sites to include on our Websites.
We also may collect your Personal Information from companies with whom we have partnered with, such as Indeed or JazzHR, through which you can apply for a job at Greenlane. We may associate this information with other Personal Information you have submitted and that we have collected about you.
In addition to Personal Information, we and our third-party partners, also automatically collect certain types of usage information when you visit our Websites, use our Services, read our emails, or otherwise engage with us. This includes your details about which of our e-mails you open, forward, or click, IP address (which is a number that is used by computers on the network to identify your computer), date and time stamps for your Website session; sites visited before and after interacting with our Websites; page views, page navigation, and links that are clicked on our Websites; ad blocker status; and, certain device data (such as operating system type, device type or model, location, browser type and version, user language and other system settings). The information we collect using automated tracking technologies is for our legitimate business purposes, including to prevent fraudulent activity and transactions to protect your privacy.
We use technology known as web beacons and similar technology to collect web log information. A web beacon is a tiny graphic used on a web page or in an e-mail message designed to track pages viewed or messages opened. Web log information is gathered by the computer that hosts our Websites (called a "webserver”) when you visit our Websites. Web beacons in e-mails help us determine which of our e-mail messages were opened and whether a message was acted upon. They also help us analyze the effectiveness of our web pages by measuring the number of visitors to certain pages of our Websites and how many visitors click on key elements of it.
Greenlane uses data analytics companies, advertising networks or social media companies, and features offered by Google Analytics services or pixels such as from Facebook and LinkedIn to engage in “cross-device tracking,” which occurs when platforms, publishers, and advertising technology companies try to connect a consumer’s activity across smartphones, tablets, desktop computers and other connected devices. The goal of cross-device tracking is to enable companies to link a consumer’s behavior across devices.
We use social media plug-ins on our Websites to enable you to easily share information with others. We use the information collected from the plug-ins to learn about your interests and to help us better understand how to serve you. This information may include your preferences about how to contact you, your product preferences, languages, marketing preferences, and some demographic data. These plug-ins may include those from companies like Instagram, Twitter, Facebook, YouTube and LinkedIn. The social media plug-ins may allow these companies to receive directly identifiable Personal Information about you and your visit to our Websites. When you visit our Websites, the operators of the social media plug-ins on our Websites place cookies on your computer that enable them to recognize you on websites belonging to them and their affiliates and partners after you have visited our Websites, or that enable them to add the information collected from your visit to our Websites with your prior activity on those websites. The social media plug-ins collect this information about users whether they specifically interact with the plug-in or not, and it may enable social media companies to share information about your web-browsing navigational information with some of their other users.
Greenlane does not control what information is collected by the social media plug-ins or the information practices adopted by those social media companies. For more information about social plug-ins from social media websites, you should refer to those companies’ privacy and data sharing statements.
We may use Personal Information or other non-personally identifiable information collected about you in the following ways:
We also may disclose information we collect automatically:
We do not sell or rent your Personal Information to anyone outside Greenlane, and we do not disclose your Personal Information, except as provided in this Policy.
We may share your Personal Information on a need-to-know basis with:
Our Services may contains links to websites operated by third parties; often provided solely as references to information on topics that may be useful to our Websites users. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms and conditions and that we do not accept any responsibility or liability for their policies. Links should be clicked at your own risk.
We have no control over or responsibility for the privacy practices and content provided by third parties (e.g., social media services, and advocacy platforms) through our Websites. If you provide any information to these third parties, different rules may govern the collection and use of your Personal Information by such third parties. As such, we strongly recommend that you review their privacy policies before providing information to them. You should contact these entities directly if you have any questions about their privacy practices.
Note that when you post content, such as your name, profile, comments, posts and ratings, to any public area of our externally facing platforms, including our social media pages or blogs, this information may be visible to the public. Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through Greenlane, this may be collected and used by others, including people outside Greenlane. We will not have any obligations with respect to any information that you post to parts of Greenlane available to others, and recommend that you use caution when giving out Personal Information to others in public forums online or otherwise. We may use this information in our Websites and social media pages along with some of your publicly available Personal Information. We may also share the information you publish with other third parties.
Your security is a top priority for us. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect to prevent unauthorized access, maintain data accuracy, and ensure the correct use of your Personal Information.
The shopping cart information, including any credit card or address information is transmitted to us in a secure way via a secure medium known as Secure Sockets Layer encryption, or SSL, so it cannot be read by others. Please do not provide sensitive personal information to us by e-mail. Additionally, we will never ask for your secure personal or account information by an unsolicited means of communication.
You are responsible for keeping your personal and account information secure and not sharing it with others. In addition, if you are using a shared computer to access the Websites, we recommend that you log out of your account before ending your browser session so that your account will not be used by anyone other than yourself.
Unfortunately, the transmission of information online is not completely secure. Although we do our best to protect all information collected through the Services, we cannot completely guarantee the security of your Personal Information collected and/or transmitted through the Services. Any transmission of information is at your own risk.
Of course, if for any reason you cannot access the secure server, or if you are not quite comfortable shopping online at any of our Websites, feel free to place your order with us by telephone at the number listed on our Websites or as provided below.
Some of the products that we sell on our Websites are highly regulated and age-restricted. We are required and committed to preventing sales to anyone under the legal purchasing age. We will only send you marketing materials and information that encourage or facilitate a purchase of our products after you have certified that 1) you are of legal purchasing age for the product you wish to purchase, and 2) that you understand that providing false information may constitute a violation of the law.
Before you can make a purchase from a product specific newsletter mailing list, we will verify your age through a non-affiliated third-party service provider to perform an age and identify verification check for adherence to this requirement. We utilize these trusted verification services to verify the information that you provide and ensure that you qualify to access and purchase products from the Website. This process has been developed with your privacy in mind with detailed information neither shared nor accessible.
In some cases, we may require that you provide a government-issued identification (“ID”) or other forms of valid ID. If through the third-party verification service we are not able to verify your age and/or identity, you will be requested to upload a copy of your government ID so that our team can manually verify your date of birth. Photo ID’s are uploaded to our third-party partner’s secure database and we simply process the result that they provide – we do not receive a file with your ID to be stored on our servers or database.
Our Services are not intended for individuals under the age of 21. We do not knowingly collect or solicit any information from anyone under the age of 21 on our Websites. In the event that we learn that we have inadvertently collected Personal Information from an individual under the age of 21, we will delete that information as quickly as possible. If you believe that we might have any information from individuals under the age of 21, please contact us using the information provided at the “Contact Us” section below.
In an effort to optimize your shopping experience and keep you up to date with the latest products we have to offer, we will occasionally send you marketing material via email. The information we utilize to customize these marketing emails may include your name, email address, shipping address, telephone number and products previously purchased. During the checkout process, you will have the opportunity to opt out of any marketing emails and the ability to opt in/out is always available within your account.
You can stop receiving marketing email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests.
Note you may not opt out of certain Service-related communications (e.g., account verification communications, transactional communications, or technical and security notices).
You can disable cookies at any time by adjusting your browser settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. Please be aware, however, that if you turn off cookies, you may not be able to take full advantage of all of the Website’s features.
Greenlane does not respond to Do-Not-Track (DNT) signals. However, third parties that have content embedded on our Website such as a social feature or Google Analytics may set cookies on your browser and/or obtain information about the fact that a web browser visited a specific Greenlane Website from a certain IP address. You can turn on/off the DNT signals following the instructions on your web browser.
You may review and request changes to your contact information or other Personal Information we have on file for you. To review this Personal Information and request changes, please contact us at [email protected]
California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected]
We may change, modify, add or remove portions of this Policy at any time to reflect the changes in our business and practices. You should review this page periodically as any changes will become effective immediately upon being posted, unless we indicate otherwise in an electronic notification to you. When we change the Policy in a material manner we will let you know and update the date at the top of this page. If you object to any changes, you may close your account or discontinue use of our Websites. Continuing to use our Websites and/or Services after we publish changes to this Policy means that you are consenting to the changes.
Greenlane – eCommerce Dept.
359 Van Ness Way
Torrance, CA 90501